08 Sep 2022 Purdicom Value Added Services – How can we support you?
Posted at 10:00h
in Purdicom
What can we help you with?
Purdicom’s technical team can be with you every step of the way from initial conversation and high level product over view right down to implementation of equipment our services range from a variety of value add propositions.
Free Pre-Sales Support
No matter the opportunity big or small our dedicated technical team can guide you through our extensive product range taking the time to ensure you have the correct solution that meets all your customer requirements.
Free Wireless Heatmapping Services
This allows you to have a complete bill of materials and report tailored to your customers’ requirements to present to them detailing how their wireless network may look.
Free Link Planning Design
Outdoor point to point / point to multi point can be daunting however our technical team can capture the requirements and build a wireless solution that meets the throughput requirements and details the reliability of the link(s).
We can also offer a wide range of complimentary services such as:
Have a look at the graphic below for more information
Mouse over the icons on the sales cycle for a deeper dive.
SALES & MARKETING SUPPORT
We know that all businesses are different in terms of the resources they have inhouse. That's why we're able to offer marketing support that is crafted specifically to your requirements. If you’re after a new case study or design - we can help.
MARKETING DEVELOPMENT FUNDS (MDF)
Some vendors have Marketing Development Funds (MDF) available for partners to help them to develop their pipeline. We can help you with organising your marketing plans and submitting your proposals. Let us doing the heavy lifting for you, so you can get on with building your funnel.
ACCREDITED TRAINING
To benefit from the most preferential pricing structures and all the perks of becoming a certified reseller, most of our vendors require you to be accredited. This protects the channel and ensures only the best installs to end-users. Let us enable you with accredited training.
SALES & TECHNICAL SUPPORT
We're here to support you and make sure you win. Everytime. With Sales & Technical support you can call on at any point throughout the sales proccess, from inital specification through your first and final meetings.
BESPOKE 121 DEMONSTRATIONS
If you’re unable to attend a training course or you need some additional help on a manufacturer, our Technical Team offer bespoke webinars tailored to your specific needs. These are an opportunity for you to speak with our Technical Support Team experts and learn even more.
TECHNICAL ACCOUNT MANAGEMENT
Our Account Managers don’t just sell you whatever products or kit they have readily available, their technical knowledge means you can rest assured you’ll be quoted for kit that is suitable for your network, or any other technology you use. They can also suggest and recommend kit that will work best in your environment, so you have the best technology solution to win more business.
PRE-SALES MEETINGS
Either our Technical or Sales Teams can arrange a pre-sales meeting with you to discuss your requirements and the business you’re trying to win. Our Sales and Technical Teams give you an unbiased view of what kit and services you’ll need and how you can win that business. They’re here to help you grow your business.
CUSTOMER SUPPORT
Customer is King – this is Purdicom’s mantra and this is exactly the service you’ll get with our Customer Support Team. They can pretty much help with anything, and if they can’t, they’ll put you through to someone who can. From raising quotes through booking a training course, be sure to speak to our Customer Support Team for any of your issues or queries.
NOT FOR RESALE (NFR) KIT
‘Not for Resale’ (NFR) kit can be purchased at a heavily discounted rate. This can be used to demo, practice installs or configuration or can be used to show your end-users what the kit actually looks like. NFR helps you to explore new features as and when they’re released so you can trial a range of kit before taking it to your marketplace.
WIRELESS LINK PLANNING
Our wireless link planning service will give you an accurate indication of the viability of a fixed PtP and PtMP wireless link and the predicted throughput across the link at different availability rates. We consider all factors, like terrain, antenna height, distances and frequencies.
WI-FI HEAT MAPPING
To give you an idea of how much kit your customer will need, we offer free heat mapping that will take into consideration a buildings floor plans or where you need a network. We will provide you with an accurate calculation of the number of access points required to ensure full coverage.
SITE PLANNING
After you’ve had your heat map, our Technical Team can come to your customers site and offer a free, pre-sales, site plan to inform you of what kit is required and where it is best deployed. This ensures when you’re quoted for kit, you’ll know everything you need is included.
LINE OF SIGHT SURVEY
For fixed wireless applications (Cambium Outdoor and Siklu) we offer a line-of-sight survey to determine whether a wireless link is viable between nodes and the availability of the link can be guaranteed at the desired performance level. This includes any cabling requirements and the closest network cabinets for installation.
TECHNICAL SUPPORT
Our Technical Team are always available to assist in any technical queries you may have. They can offer support and advice with the kit, as well as coming to help with installation and setup. Our Technical Team truly care about your network success and want to ensure you have exactly what you need when you go to your customers.
POST INSTALL SITE SURVEY
After installation our team can make recommendations within the live environment for how the wireless network can be further optimised. We use Ekahau site survey tools to provide your report and with this suite, we can guarantee you are able to maximise your return on investment. We can implement any recommendations while still on site.
ACCESS POINT LABELLING
We offer a unique labelling service where we can apply a customised label of your choice to each Access Point, remove any single-use plastic and document all MAC Addresses and Serial Numbers ready for the Access Points to be deployed in their final location.
PRE-STAGING
To save you time when on site, our Technical Team will pre-stage all your equipment. Our qualified engineers will configure the equipment from your requirements and provide a full report containing all backup files, usernames/passwords and a quick start guide to get you up and running smoothly.
COMMISSIONING
Our qualified engineers offer installation configuration services for all our products, ensuring they are configured to the manufacturer best practices. We conduct a full statement of works document prior to the installation to gather your requirements and provide a full testing documentation and implementation report so you can see the system configuration.
LOGISTICS
Do you need a shipment to go straight to your end-user or do you need staggered delivery? Our Logistics team offer flexibility when it comes to delivering your stock, so be sure to let us know. We can also white label boxes or create bespoke labelling. Labelling can represent either Purdicom, the manufacturer or your company name. Just let us know.
PARTNER PORTAL
Our Customer Portal is there to help you. Visit our Technical Knowledge Base for vendor-specific product articles, ‘how-to’ guides and common questions or visit our store, to view, raise and confirm quotes. Our Marketing Portal is also coming-soon. This will allow you to custom brand a range of useful marketing material to send to your customers.
FINANCE, FLEXIBLE TERMS
We’re proud to offer flexible finance packages that will ensure you can always find the best plan when it comes to finding a solution that works for your business. Of course, finance terms are offered based on your company’s situation, but the flexibility means you can focus on your business goals and not payments.
WAREHOUSING
With extended warehouse space, we can offer to hold your stock for you until you are ready to call it off for delivery.
PRE-INSTALL SITE SURVEY
To guarantee successful access point placement and coverage, we offer pre-installation site surveys using Ekahau site survey tools. These surveys are an essential component of WLAN design The wireless networks must be reliable and efficiently utilise the RF spectrum to give maximum throughput to the client device.
TRAINING
To benefit from the most preferential pricing structures and all the perks of becoming a certified reseller, most of our vendors require you to be accredited. This protects the channel and ensures only the best installs to end-users. Let us enable you with accredited training.
Contact us
Our dedicated Technical team sit in our offices, so if you’d like to get in touch about anything, send us an email at technical@purdi.com and we’ll be more than happy to help.