Purdicom Professional Services

We offer free, pre-sales visits to carry out technical demonstrations of all the kit we sell. This means you can see the kit in action before you’ve committed to buying. With our Technical Team onsite, it also means you have the freedom to ask all the questions you need to and have them answered with a hands-on demonstration.

To give you an idea of how much kit your customer will need, we offer free heat mapping that will take into consideration a buildings floor plans or where you need a network. We will provide you with an accurate calculation of the number of access points required to ensure full coverage.

Our wireless link planning service will give you an accurate indication of the viability of a fixed PtP and PtMP wireless link and the predicted throughput across the link at different availability rates. We consider all factors, like terrain, antenna height, distances and frequencies.

Our Technical Team are always available to assist in any technical queries you may have. They can offer support and advice with kit, as well as coming to help with installation and setup. Our Technical Team truly care about your network success and want to ensure you have exactly what you need when you go to your customers.

If you’re unable to attend a training course or you need some additional help on a manufacturer, our Technical Team offer bespoke webinars tailored to your specific needs. These are an opportunity for you to speak with our Technical Support Team experts and learn even more.

We’re proud to offer flexible finance packages that will ensure you can always find the best plan when it comes to finding a solution that works for your business. Of course, finance terms are offered based on your company’s situation, but the flexibility means you can focus on your business goals and not payments.

Our Account Managers don’t just sell you whatever products or kit they have readily available, their technical knowledge means you can rest assured you’ll be quoted for kit that is suitable for your network, or any other technology you use. They can also suggest and recommend kit that will work best in your environment, so you have the best technology solution to win more business.

If you’re after a new case study or email design, our Marketing team can help create it. Whether it’s a co-branded template or another marketing resource you require, we can help you promote our vendors products to your customers. Our brand new Marketing Portal has just gone live too, enabling you to download customised versions of our vendors product PDFs personalised with your own company logo and business information panel – perfect for sending to potential customers so they know exactly who to call when they’re ready to buy!

Customer is King – this is Purdicom’s mantra and this is exactly the service you’ll get with our Customer Support Team. They can pretty much help with anything, and if they can’t, they’ll put you through to someone who can. From raising quotes through booking a training course, be sure to speak to our Customer Support Team for any of your issues or queries.

Do you need a shipment to go straight to your end-user or do you need staggered delivery? Our Logistics team offer flexibility when it comes to delivering your stock, so be sure to let us know. We can also white label boxes or create bespoke labelling. Labelling can represent either Purdicom, the manufacturer or your company name. Just let us know.

Our Customer Poral is there to help you. Visit our Technical Knowledge Base for vendor-specific product articles, ‘how-to’ guides and common questions or visit our store, to view, raise and confirm quotes.

Either our Technical or Sales Teams can arrange a pre-sales meeting with you to discuss your requirements and the business you’re trying to win. Our Sales and Technical Teams give you an unbiased view of what kit and services you’ll need and how you can win that business. They’re here to help you grow your business.